FAQs
COZORA – Frequently Asked Questions
Why should I choose COZORA over other cozy home products?
Our products are made from premium, durable materials and designed for whole-home comfort — for adults, kids, and pets alike. We focus on softness, warmth, safety, and practicality, ensuring every item adds real value to your home this fall and winter.
Are COZORA products safe for daily use?
Yes! All our items are carefully designed with safety in mind, using high-quality materials and built-in protections where needed. You can enjoy cozy warmth without worry.
How do I know my products will last?
Durability is a priority. Our cozy essentials are made to withstand repeated use and washing, maintaining softness and effectiveness season after season.
Can children or pets use these products?
Many of our products are family-friendly and pet-friendly, providing warmth for everyone. Always follow the included safety instructions for children and pets.
What if I’m not satisfied or change my mind?
Pls contact us, we will do our very best to resolve your case as soon as posible.
Are your products easy to maintain?
Absolutely! Most of our items are machine-washable or hand-washable. Just remove any detachable parts or controllers before washing, and your cozy essentials will stay soft and fresh.
How fast will I get my order?
We process orders quickly and offer fast shipping so you can enjoy your cozy essentials as soon as possible. Seasonal demand is high, so ordering early is recommended to avoid missing out.
Can COZORA help me save on heating costs?
While every home is different, many customers find that using our cozy products allows them to stay warm comfortably without turning the heat up as high, helping to make colder months more enjoyable and energy-efficient.
Is stock limited?
Yes! Our cozy essentials are seasonal favorites and sell out quickly every year. We recommend ordering early to ensure you stay warm all season long.
How can I contact COZORA if I need help?
Our friendly support team is available 24/7 via email info@cozoracomfort.com, live chat, or contact form. We’re here to answer questions and make sure your home stays cozy this fall and winter.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@cozoracomfort.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.